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PORTABILIDAD-NUMERICA-TELEFONOS-CELULARES

La presidenta de la Defensoría del Consumidor, Yanci Urbina, aseguró ayer que desde que entró en vigor la portabilidad numérica, en agosto pasado, más de 34,000 personas han hecho uso de este servicio, que permite al usuario mantener su número telefónico aunque cambie de operador.

Urbina aseguró que desde la entrada en vigencia del mecanismo, han monitoreado los casos en que la población experimenta dificultades u obstáculos para hacer efectiva la portación de su número, y señaló que ya han recibido denuncias respecto al tema.

Respecto a la aprobación del nuevo impuesto de 5 % al consumo telefónico, la titular de la Defensoría informó que solamente una persona ha reportado a través de la línea 910, servicio habilitado de la institución para denuncias de los consumidores, el cobro adicional de $0.10 en la compra de saldo. Urbina dijo que investigan la denuncia.

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Recuerde que este es un medio que está para generar opinión constructiva.

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